How did we help:

Audi is one of the leading brand in luxury automobile industry. Audi has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers towards customers and how they perform in order to maintain the brand image of Audi.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Porsche is one of the leading brand in luxury automobile industry. Porsche has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers towards customers and how they perform in order to maintain the brand image of Porsche.

The Imperial Corporates Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Apple is one off the top notch and leading brands in the field of electronics. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the grievance redressal system. The objective of the audits was to perform checks at multiple locations, evaluate experience about all their products and create scenarios for integrity checks.

Our Approach

The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour skills, Product knowledge and follow up analysis for customer retention. - A direct walk-in was supposed to be conducted by the mystery auditor, during the visit the auditor would ask and enquire for apple products including MacBooks and iPhones as well. Overall staff approach and whether all set SOPs were followed or not was captured during the audit. The challenges we faced were: - Finding auditors possessing apple products who can get them serviced as a part of audit.

The Outcomes

In the first month, certain outlets had issues as no response was there at times at reception, also the outlet staff was not able to connect with the customer on comfort level, which directly affected the post visit follow up and negotiation parameters. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more technically strong technical auditors were sent to test the capability of staff members. The stores were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Maruti is one of the leading volume based brand in automobile industry. Maruti has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers towards customers and how they perform in order to maintain the brand image of Maruti.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

JLR is one of the leading brand in luxury automobile industry. JLR has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and Service Centre towards customers and how they perform in order to maintain the brand image of JLR.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

You think you are doing all the right things for your business, but for some reason, your bottom line just doesn’t reflect it. Or you are working long and hard hours from Mondays to Sundays, and are desperate to find more efficient and effective ways to run your business.

Our Approach

We will gladly help you achieve that work/life balance by evaluating your current business model, process, operations, and/or organizational structure, to identify problems or areas of improvement by business evaluation and organization review.

The Outcomes

You will learn how efficient and effective your company’s programs and/or initiatives are. You will also gain the ability to recognize when changes are required and to implement them across all parts of your business on an ongoing basis. You can expect to identify opportunities that will increase your operational excellence.

• Increased in enquiry conversions
• Desired cash flow system
• Aggressive sales and marketing approach
• Optimum usage of resources
• Increased productivity of employees
• Evaluation of enhanced profitability in business locations

How did we help:

How did we help:

How did we help:

Mercedes Benz is one of the leading brand in luxury automobile industry. Mercedes Benz has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and Service Centre towards customers and how they perform in order to maintain the brand image of Mercedes Benz.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

How did we help:

Mahindra is one of the leading brand in premium automobile industry. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers towards customers and how they perform in order to maintain the brand image of Mahindra.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Big Boy Toys is one of the leading brand in super luxury automobile industry. BBT has set up very high-level SOP’s and strict processes in their daily operations to remain best in the automotive segment. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and service centre towards customers and how they perform in order to maintain the brand image of BBT.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Mr. Car is one of the leading brand in luxury and premium preowned automobile industry. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and service centre towards customers and how they perform in order to maintain the brand image of BBT.

Our Approach

Recommendation and follow up post visit over multiple channels. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Harley Davidson is one of the leading brand in premium automobile industry. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and service centre towards customers and how they perform in order to maintain the brand image of Harley.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

Lamborghini is one of the leading brand in super luxury automobile industry. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers towards customers and how they perform in order to maintain the brand image of Lamborghini.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase an Audi car.
• Cut operational costs & Reduce business risk
• Create brand value & Generate revenue from new sources
• Transform your company into an innovative market leader ahead of the competition

The Outcomes

In the first month, showrooms had issues with telephonic interactions and follow up processes, at times enquiries raised would go unattended. The staff was given formal training on the outcomes of mystery audit reports. The scores increased next month on the same parameters. In the second month, more intense scenarios were created and staff situation handling skills were tested. The showrooms were audited on a monthly basis in the weekdays & weekends separately to understand approach on peak & non-peak hours.

• Assisted in integrating scattered business via automation
• Microscopic analysis of all business vertical & 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours & ROI calculations of any Vertical at every level
• Increase in product repurchase and referral business
• Incremental revenue from value added services Cross Branch/ Brand Selling, Up Selling
• Personalization strategies include new technologies, like mobile marketing, location-based services.

How did we help:

You are ready to be your own boss and you are very excited about the potential of your ideas. But you just need that extra investment to make your dream a reality. Investors and financial institutions expect to see a business plan when you approach them.

Our Approach

Every business starts with a strong business plan – it is the foundation and the building block of every company. A good business plan will not only be the blueprint of your business, it will also provide you with a good entry into many doors, including the door of investors and financial institutions. The due diligence of starting a company can be overwhelming. With our help, we can provide an excellent plan for you.

The Outcomes

• Customer recognition- Having a strong brand works to build customer recognition.
• Competitive edge in market- Your brand is what differentiates you in the marketplace.
• Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them
• Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty.
• Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole
• Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed

How did we help:

Ducati is one of the leading brand in premium automobile industry. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and service centre towards customers and how they perform in order to maintain the brand image of Ducati.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

The Outcomes

• Customer recognition- Having a strong brand works to build customer recognition.
• Competitive edge in market- Your brand is what differentiates you in the marketplace.
• Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them
• Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty.
• Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole
• Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed

How did we help:

Every business starts with a strong business plan – it is the foundation and the building block of every company. A good business plan will not only be the blueprint of your business, it will also provide you with a good entry into many doors, including the door of investors and financial institutions. The due diligence of starting a company can be overwhelming. With our help, we can provide an excellent plan for you.

Our Approach

We develop companies to have a 360-degree view of customers, with integrated, up-to-date data on their accounts. Increasingly, customer experiences include interactions through traditional channels, such as website purchases, phone calls and live chat as well as social media, text and other emerging communication mediums. With new communication channels and touch points comes greater complexity. collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty. To manage the customer experience, a company needs to create a strategy that encompasses all customer interactions.

The Outcomes

• Customer recognition- Having a strong brand works to build customer recognition.
• Competitive edge in market- Your brand is what differentiates you in the marketplace.
• Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them
• Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty.
• Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole
• Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed

How did we help:

Every business starts with a strong business plan – it is the foundation and the building block of every company. A good business plan will not only be the blueprint of your business, it will also provide you with a good entry into many doors, including the door of investors and financial institutions. The due diligence of starting a company can be overwhelming. With our help, we can provide an excellent plan for you.

Our Approach

We develop companies to have a 360-degree view of customers, with integrated, up-to-date data on their accounts. Increasingly, customer experiences include interactions through traditional channels, such as website purchases, phone calls and live chat as well as social media, text and other emerging communication mediums. With new communication channels and touch points comes greater complexity. collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty. To manage the customer experience, a company needs to create a strategy that encompasses all customer interactions.

The Outcomes

• Customer recognition- Having a strong brand works to build customer recognition.
• Competitive edge in market- Your brand is what differentiates you in the marketplace.
• Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them
• Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty.
• Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole
• Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed

How did we help:

How did we help:

How did we help:

Every business starts with a strong business plan – it is the foundation and the building block of every company. A good business plan will not only be the blueprint of your business, it will also provide you with a good entry into many doors, including the door of investors and financial institutions. The due diligence of starting a company can be overwhelming. With our help, we can provide an excellent plan for you.

Our Approach

We develop companies to have a 360-degree view of customers, with integrated, up-to-date data on their accounts. Increasingly, customer experiences include interactions through traditional channels, such as website purchases, phone calls and live chat as well as social media, text and other emerging communication mediums. With new communication channels and touch points comes greater complexity. collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. The goal of CEM is to optimize interactions from the customer's perspective and foster customer loyalty. To manage the customer experience, a company needs to create a strategy that encompasses all customer interactions.

The Outcomes

• Customer recognition- Having a strong brand works to build customer recognition.
• Competitive edge in market- Your brand is what differentiates you in the marketplace.
• Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them
• Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty.
• Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole
• Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed

How did we help:

As a business owner, you are most likely very, very good at what you do. However, many small business owners find that they are not very, very good at the day-to-day operations of running the business. At Imperial Corporates Business Consulting, we come alongside you and help inject much needed common logic and ground zero basics into your business structure.

Our Approach

We are business management consultants specializing in implementing well proven management profitability and organizational improvements. We understand the many challenges facing businesses in today's fast-paced and competitive climate. We understand because many of our associates have owned or currently head-up their own successful business organizations.

The Outcomes

• Assisted in integrating scattered business via automation
• Microscopic analysis of every business vertical
• 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours
• ROI calculation of any Vertical at every level
• Cross Branch/ Brand Selling, Up Selling
• Cash flow monitoring Tactical and Bonus critical path tracking
• Effective marketing approach to database closed or lost to competition
• MD /Top Management Birds Eye view business dashboard
• Cost effective/User Friendly/ Paper Less and Excel less
• Shared Server/ Cloud based/Data security/IP restriction/Copy restriction
• Unlimited users/ open for customization and adaptation
• Time stamp/ Secure Sign In/Cross branch access.

How did we help:

Are you one of the many small business owners who are juggling multiple roles from talking to customers, marketing your business, picking up phone calls to sweeping the floor at the end of the business day? You just wish that you had more time and resources to implement some of the great ideas you have, or were suggested to you, either by your close confidantes or us at Imperial Corporates.

Our Approach

We will help you manage projects of any size. We will also implement business or marketing plans you already have to ensure success. The balanced scorecard is a management system aimed at translating an organization's strategic goals into a set of performance objectives that, in turn, are measured, monitored and changed if necessary to ensure that the organization's strategic goals are met. A key premise of the balanced scorecard approach is that the financial accounting metrics companies traditionally follow to monitor their strategic goals are insufficient to keep companies on track.

The Outcomes

You will be able to pursue urgent business activities without spreading your resources too thin and sacrificing your ability to implement great business initiatives. In addition, our professional assistance in project management will accelerate the project initiation process and enhance its success.

How did we help:

Our Approach

We understand the many challenges facing businesses in today's fast-paced and competitive climate. We understand because many of our associates have owned or currently head-up their own successful business organizations. Is your business requiring more and more of your time to maintain, much less to grow? Is it becoming your life, rather than your livelihood? Or, are you experiencing declining profits, markets, efficiencies, all of which you have grappled with alone. Have the results of your improvement initiatives proven disappointing in spite of all your efforts? Have you lost your business focus? We will help you

• cut operational costs,
• reduce business risks,
• create brand value,
• generate revenue from new source, and
• transform your company into an innovative market leader ahead of the competition.

The Outcomes

You will be able to pursue urgent business activities without spreading your resources too thin and sacrificing your ability to implement great business initiatives. In addition, our professional assistance in project management will accelerate the project initiation process and enhance its success.

• Assisted in integrating scattered business via automation
• Microscopic analysis of every business vertical
• 360 Degree view of Customer and product history
• Real time touch base with business key parameters
• Escalation Matrix to MD Level 5 in 24 hours
• ROI calculation of any Vertical at every level
• Cross Branch/ Brand Selling, Up Selling
• Cash flow monitoring Tactical and Bonus critical path tracking
• Effective marketing approach to database closed or lost to competition
• MD /Top Management Birds Eye view business dashboard
• Cost effective/User Friendly/ Paper Less and Excel less
• Shared Server/ Cloud based/Data security/IP restriction/Copy restriction
• Unlimited users/ open for customization and adaptation
• Time stamp/ Secure Sign In/Cross branch access.

How did we help:

Are you having problems differentiating your business from your competitors’? Maybe you are struggling with selling your products and services because your customers or clients do not know you. Or perhaps you are running low on ideas to market your business

Our Approach

We have a solution for you. We create full marketing plans to help you enter the market and create a brand. With our help, you will be able to refine your products and services, identify market segments, select distribution channels, create effective promotional strategies, and utilize various pricing tactics to gain optimal profit.

The Outcomes

• Your customers or clients will now get your message and distinguish you from the sea of competitors.
• Most importantly, with the right mix of marketing strategies, your customers will ACT on the message and buy from you.
• With a strong marketing plan, you will not only build brand identity, you will enhance your revenue.

How did we help:

Nissan GRT is one of the leading brand in Luxury automobile industry. With highly customer centric driven set up, the management keeps continuous checks on the staff on their approach towards customers and understanding the sentimental value of customer like what is their view about the brand along with operations and sales processes to keep on constantly improving upon them. The objective of these audits was to perform showroom audits to understand the approach of Sales Managers and service centre towards customers and how they perform in order to maintain the brand image of Nissan GTR.

Our Approach

Multiple visits on a same showroom were made to cover all possible points through the visits. The approach adopted to successfully deliver the scope of work was as under: - Staff Grooming, Staff communication & interaction skills, Behaviour and situation handling skills, Ambiance Hygiene, Recommendation and follow up post visit over multiple channels. - Pre-visit telephonic interaction followed by visit at the showroom which included test drive and complete sales process experience at the showroom. The auditor also enquired in depth about finance options and insurance options as well. The challenges we faced were:

• Finding auditors with economical background who are capable to purchase the GTR.
• Cut operational costs & Reduce business risk.
• Create brand value & Generate revenue from new sources.
• Transform your company into an innovative market leader ahead of the competition.

The Outcomes

Customer recognition. Having a strong brand works to build customer recognition.
Competitive edge in market. Your brand is what differentiates you in the marketplace.
Easy introduction of new products. When you already have a strong brand and loyal customers, it is often easier and less expensive to introduce new products or test them out before you further invest in them.
Customer loyalty and shared values. The recognition and elevation that builds upon all lend to greater customer loyalty. Enhanced credibility and ease of purchase. Having a strong, well-known brand enhances your credibility with customers, your industry, and the marketplace as a whole.
Estimation of product price and identification of product’s market potential along with forecast sales volume, Forecast of the lifespan of the products. With above scope of marketing strategy is designed